Office of the Student Ombudsman Survey

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Is the Office of the Student Ombudsman conveniently located?

Yes

No

Was the clerical staff pleasant and cooperative?

Yes

No

Were you seen within a reasonable amount of time?

Yes

No

Were your inquiries and phone calls handled in a timely manner?

Yes

No

Did you find the Office of the Student Ombudsman attentive to your needs?

Yes

No

Did you feel you were treated respectfully?

Yes

No

Were your concerns, issues, and questions listened to and addressed appropriately?

Yes

No

Did the Office of the Student Ombudsman treat you as an individual regarding your unique needs and concerns?

Yes

No

Were effective solutions or alternatives provided?

Yes

No

Do you feel your complaint was handled in a confidential manner?

Yes

No

Does the office represent ethnic/cultural/racial diversity?

Yes

No

If you have another problem would you return to the Office of the Student Ombudsman?

Yes

No

If a friend of yours has a problem, would you recommend he/she seek help at the Office of the Student Ombudsman?

Yes

No

Without the assistance of the Office of the Student Ombudsman, would you have possibly sought legal assistance outside of the University for your complaint?

Yes

No

Do you feel the Student Ombudsman was knowledgeable in university policies, procedures and regulations?

Yes

No

Are you satisfied with the degree of change in the problem for which you sought advice/assistance?

Yes

No

Comments: What would you recommend to improve our service?

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