Mission Statement

The Office of the Student Ombudsman provides information, advice, referrals and intervention to students at SDSU. The Student Ombudsman is a student-focused resource who supports students in addressing and resolving concerns or issues that may arise within the University.

San Diego State University is following the guidelines of county, state and federal public health officials and other authorities as it continues its academic and research mission during the COVID-19 pandemic. Visit the university’s COVID-19 site and SDSU Flex site for more information.

Virtual Front Desk

To contact our office, visit our virtual front desk at during business hours.

Examples of situations brought to the Student Ombudsman:

  • Faculty/Staff conflict
  • Financial Aid
  • Fee Disputes
  • Campus Housing
  • Late withdrawals/adds/drops
  • Grade Appeals
  • Enrollment

Do I have to bring anything to my appointment with the Student Ombudsman?

No. When you come into the office, we will give you an intake form to fill out before you meet with the Student Ombudsman. You can do this the day of your appointment or pick it up beforehand if you like. If you have documents that are relevant to your complaint, such as a course syllabus, official SDSU letters, copies of petitions, etc., please bring them with you and we will make copies. If you are out of town and will be meeting with the Student Ombudsman by phone, we can email or fax you the intake form and you can send it and any relevant documents back to us by fax or by mail.