CLINICAL Case Management

There are many mental health resources outside of C&PS that can support students with their general well-being, both on campus and in the wider community. It can be difficult to know what is available, what is right for you, and how to get connected. To help answer these questions and connect you with these resources, C&PS offers case management for mental health resources. This service consists of individualized support to explore your options and access needed services.

How to Access C&PS Clinical Case Management

1. Give us a call at 619-594-5220 and ask to schedule a phone consultation. During this brief conversation with a therapist, you will be able to discuss your concerns and what kind of support you are looking for.
2. The therapist will work with you to understand your options and provide you with personalized recommendations.
3. If you and the therapist determine that mental health services in the community would best fit your goals, they will help you understand the process to get connected and provide you with contact information.
4. Our Clinical Case Managers will then follow up with you to make sure you are able to establish connection with the recommended services. If you are having any trouble, they can provide additional support.

Steps to Connect with Therapy in the Community

Some therapy goals are best met through working closely with a therapist in the community. The steps below detail the process of connecting with a community therapist for care.

1. If you plan to use your health insurance, call the Member Services number to clarify details of your plan.
   • Have your health insurance card handy – the Member Services number is typically located on the back of this card.
   • When connected to an insurance agent, explain that you are interested in mental health services and have a few questions:
     • What are my mental health benefits? (ex: how many appointments for outpatient individual psychotherapy are covered)
     • How much will therapy cost?
     • Do I have a co-pay? If so, how much?
     • Do I have a deductible? If so, how much of it has already been met?
2. Your insurance provider may have a list of therapists covered under your plan, or you may have received personalized therapy recommendations from C&PS. If you would like support in identifying additional potential therapists, please call our office for assistance.
   
   
3. Call and/or email the providers on your list using the script below:
   • "Hello, my name is _____. I'm hoping to start individual therapy using my _____ insurance plan. My phone number is _____, and the best time to reach me is on [best days/times of day]. Thank you and I look forward to speaking with you.”
   • If reaching a voicemail, include your email along with your phone number. 

What to Expect

• You are likely to reach a voicemail when calling a community provider. Leave a message with your name, phone number, and a good time to reach you (see script). Voicemails are a good way of ensuring a call back.
• It’s typical for providers to not get back to you right away. Give them about a week to return your call and/or email before contacting them again.
• Contact multiple providers on your list. Although you may want to focus on reaching out to one provider at a time, contacting multiple people increases the likelihood of getting connected sooner.

Please call our Clinical Case Managers at 619-594-5220 for any questions on this process.